top of page
  • Writer's pictureRachel Dubrow, LCSW

Dear Client: A letter from our office about COVID-19

Updated: Mar 29, 2020

Dear Client,

As the news surrounding COVID-19 evolves, the main priorities of Rachel Dubrow, LCSW and Associates remain the same — to walk alongside our clients in optimizing their wellbeing.

There is a lot of information about there about COVID-19 and/or the coronavirus. Rachel Dubrow, LCSW and Associates does not take the position of providing medical advice; therefore, to educate yourself, please visit the following links:

Chicago Department of Public Health

Center for Disease Control (CDC)

World Health Organization (WHO)

Telehealth & Insurance company policy

How Rachel Dubrow, LCSW and Associates is adapting

Telehealth sessions are a healthy alternative to an office visit in light of recent events and increasing concerns about COVID-19. Please factor in your understanding of your unique health needs and the needs of your loved ones when deciding whether to pursue office versus telehealth visits.

At this time, it appears all insurance plans are moving to covering telehealth without any barriers, even if not initially a plan benefit. Please call your insurance provider and/or reach out to your clinician for any plan specific concerns.

Additional precautionary measures Rachel Dubrow, LCSW and Associates is taking for the office:

  • After each session, your clinician is wiping hard surfaces with disinfecting wipes (including the office door handle)

  • Disinfecting wipes, disinfecting spray, and hand sanitizer is available to each client to use in office

  • Restrooms have disinfecting hand soap and paper towels available for use. All staff is following the 20 second guideline for hand washing that is posted in the bathroom

  • Since the office of Rachel Dubrow, LCSW and Associates is in a multi-tenant building, if you have questions about how the communal space is cleaned, call (847) 272-9299 during regular office hours

What Rachel Dubrow, LCSW and Associates is asking of clients

  • If you are doing any domestic or international travel—inform your clinician. Based on the safety level of your destination, you may be asked to not come to your appointments in person and transition to online sessions for two weeks.

  • If anyone in your close circle of friends, family, colleagues, or neighbors have traveled domestically or internationally—inform your clinician. Based on the safety level of the destination, you may be asked to not come to your appointments in person and transition to online sessions for two weeks.

  • If you do not feel well - inform your clinician. Telehealth may be most appropriate based on mutual decision making between the client and clinician.

  • If, at any point, there is a quarantine impacting your clinician, the office of Rachel Dubrow, LCSW and Associates, and/or your neighborhood, all visits will occur online. For those unwilling to meet online in these time-limited circumstances, the cancellation policy will apply.

How to manage the stress of COVID-19

  • Step back from social media and news outlets

  • Use the opportunity in session to speak to your clinician about the balance between productive versus unproductive worry

  • Speak to your medical provider about ways to manage your personal risk

  • Balance the use of hand sanitizer with the use of lotion, disinfecting wipes, and disinfecting spray to minimize pain and dryness in hands

  • A really helpful infographic about the realities of coronavirus can be found here

  • Visit Rachel Dubrow, LCSW and Associates’s website with additional tips for dealing with COVID-19 related anxieties, which will be regularly updated

In closing

There is no right or wrong way to feel about COVID-19. If you have a low level of concern, you are not under-reacting. If you are concerned and taking precautions and/or cancelling travel, you are not overreacting. If at any point between sessions you notice a level of fear or anxiety that is concerning to you or difficult to manage, please reach out via e-mail or phone.

In good health,

Rachel Dubrow, LCSW

Becky Price, LCSW

Nicole Kioussis, LCPC


Commenting has been turned off.
bottom of page